Frequently-Asked Questions

We offer a wide range of primary care services, both in-person and via telehealth. These services include annual physicals, management of chronic conditions, urgent care for non-emergency situations, preventive screenings, lifestyle education, and more.

Telehealth is a method of delivering healthcare services remotely using digital technology. It can involve video consultations, secure messaging, remote patient monitoring, and sharing of medical records.

After you've scheduled a telehealth appointment, we'll send you a secure link. At the time of your appointment, you click the link to start a secure video call through Google Meets with your provider. 

For many types of appointments, telehealth can be as effective as in-person visits. They're particularly useful for routine follow-ups, medication management, and minor urgent care. However, certain situations may still require an in-person visit. We offer both at Priority Health Care!

When you contact our office to make an appointment (or schedule an appointment online), the Care Team will ask about your needs and help determine the best type of visit for you.

In case of a medical emergency, please dial 911 or go to the nearest emergency room. Priority Health Care is not equipped to handle life-threatening emergencies.

Yes, we accept many major insurance plans, including Medicaid and Medicare. Please contact the Care Team to check whether we accept your specific health insurance. 

For specifics about your coverage, it's best to contact your health insurance company directly.

You can book an appointment either through our website (click here) or by calling the Care Team during regular business hours. 

The Care Team is available Monday-Friday, 8:00am to 8:00pm Eastern Standard Time (EST). 

In-Person and Virtual/Telehealth Visits are scheduled based on provider and patient availability and can take place 24 hours a day, 7 days a week, 365 days per year. 

Patients can schedule an appointment by contacting the Care Team or using the online Care Portal

New (or existing patients) can schedule an appointment online by clicking here 

You can request a prescription refill through the Care Portal or by contacting the Care Team. In some cases, an appointment may be necessary.

Yes, we provide care for patients of all ages, from children to older adults.

Yes, we believe in the importance of a strong provider-patient therapeutic relationship. You're welcome to select the PCP you feel most comfortable with, subject to their availability.

You can access your medical records anytime through our secure online Care Portal. If you need assistance with the portal, the Care Team available to help, just contact us. 

While we do our best to accommodate same-day appointments, these are subject to availability. We encourage you to contact the Care Team as early as possible if you need a same-day visit.

If you need to cancel or reschedule your appointment, please contact the Care Team at least 24 hours prior to your scheduled visit. This allows us to offer the appointment slot to another patient. 

We realize that providing 24 hours advance notice is not always possible. We ask that in these situations, you let the Care Team know as soon as possible. 

Yes, preventive health is a key part of our approach. We offer a range of preventive services, including regular check-ups, health screenings, vaccinations, and lifestyle counseling. Scheduling an appointment is super easy as well! 

Telehealth laws and regulations can vary. Typically, we can provide telehealth services to patients while they're in the state (New York and Ohio only at this time). If you'll be out of state or overseas, please contact the Care Team to discuss your options.

No. All you need for a telehealth/virtual visit is a device with a camera and microphone (such as a smartphone, tablet, or computer) and a stable internet connection. We use a corporate, encrypted and secure version of Google Meets for all our telehealth appointments.

If you have a non-emergency medical concern after hours, you can send a message through the secure Care Portal, and we will respond as soon as possible. For emergencies, please call 911 or go to the nearest emergency room.

We take patient privacy very seriously. All of your health information is stored securely and handled in compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations.